# Data Retention Policy

**CipherX’s** data retention framework is designed to strike a precise balance between preserving user privacy and ensuring effective customer support.

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#### <mark style="color:$success;">**Transaction Data**</mark>

CipherX retains user transaction data for a **standard duration of 72 hours**.\
This retention window provides our support team with sufficient information to efficiently address user inquiries or resolve transactional issues.

If a customer support case extends beyond the 72-hour period, CipherX may retain the **relevant transaction data** until the matter is fully resolved. Once resolution is achieved, all retained data is securely deleted in accordance with our privacy and compliance standards.

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#### <mark style="color:$success;">Law Enforcement Cooperation</mark>

In cases where **law enforcement authorities** formally request information related to investigations of illicit activity, CipherX will cooperate **only to the extent permitted by applicable law**.\
This measured cooperation reflects our dual commitment to **legal compliance** and the **prevention of unlawful behavior**, while upholding our users’ rights to privacy and data protection.